Return
The return procedures, one of the biggest handicaps of e-trade, is a process that starts when the product reaches the final consumer. The final user may want to return the product to the vendor within a pre-determined legal term for various reasons such as the details not being clearly visible in the product’s image, the product size not meeting the user’s needs, deformation due to shipment, or the buyer’s change of mind. Ekol 360 Return gives you the opportunity to easily meet those return requests.
Ekol360 Return offers solutions that minimize the return logistics costs prompted by high return rates in international e-commerce, which differ between regions from 35 to 50 percent. Products reaching the final consumer may be returned for various reasons including wrong product delivery, wrong size delivery, damaged product delivery, or failure to meet consumer expectations. At this point, Ekol360 Return will provide fulfillment solutions for the reselling of returned items and can be used to manage the destruction of returned products as well as their transportation back to Turkey.